Terms & Conditions

Terms of use of websites and apps

1. General Terms for Use of Site and App

Musgrave Limited trading as Musgrave Retail Partners Ireland Limited of Ballycurreen, Airport Road, Cork and/or Musgrave SuperValu Centra NI Ltd trading as Musgrave Northern Ireland of Belfast Harbour Estate,1-19 Dargan Drive, Belfast BT3 9JG (“Musgrave”, “we”, “our”, “us”). We are committed to protecting and respecting your privacy. Our Privacy Policy is set out separately here and our Cookie Policy is set out here. Our data protection officer may be contacted by emailing DPO@musgrave.ie.This Policy (together with the Terms and Conditions for particular applications or services and any additional terms of use as may be applicable from time to time) applies to your use of Musgrave Websites and any other provision of information to us by You including (but not limited to) the following Websites: supervalu.ie; centra.ie, musgrave.ie, musgravegroup.com, musgravemarketplace.ie; noshandco.ie, mood.ie, laroussefoods.ie, cjoloughlin.ie maceni.co.uk, daybreakireland.ie, frankandhonest.ie, chipmongers.com and any other Web sites to which these terms are extended (“Sites”) or services which are supplied to you through your use of the Sites (“Services”). YOUR USE OF THE SITES CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE TERMS OF USE OF THE SITES INCLUDING THIS POLICY. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE ANY OF THE SITES. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITES.  WE MAY ALSO IMPOSE LIMITS ON CERTAIN FEATURES AND SERVICES OR RESTRICT YOUR ACCESS TO PARTS OR ALL OF THE SITES WITHOUT NOTICE OR LIABILITY.
 
You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Sites, including, without limitation, modems, hardware, software, and long distance or local telephone service. Any of the Sites may contain additional terms (for example conduct guidelines) that further govern the use of that Site, including without limitation particular features or offers (for example competitions). If any Terms and Conditions contained in this agreement conflict with any Terms and Conditions contained within a particular Site, then the Terms and Conditions in this agreement shall prevail. Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).

 

Unless otherwise noted, the Sites, and all features and materials on the Sites, including text, images, illustrations, designs, icons, photographs, video clips and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by us or our suppliers.  The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.

2. Real Rewards Terms

  1. Money-Off App Vouchers may be issued weekly on the “Real Rewards App” also defined in these terms as the “App”. A minimum amount of spend on Qualifying Products must be made in a single transaction to qualify for a price reduction or other benefit. e.g. Spend €70 & get €11 off (Spend & Save Vouchers). For purchases that do not qualify see section 5.1.2 below.

  2. Money-Off App Vouchers are exclusive to Real Rewards members using their Real Rewards App, the App must be downloaded and the Customer must register an account or log in to their existing account to avail of this offer. 

  3. For existing Real Rewards members who are new App users, any unused vouchers on your account will be available immediately on downloading the App in the voucher section of the App. 

  4. Money-Off App Vouchers may be issued every week and are valid for 7 days from the date they are issued and can be redeemed once during this period only. Musgrave reserve the right to amend or terminate this offer at any time without prior notice. 

  5. The Money-Off App Voucher entitles the holder to the discount value shown on the Money-Off App Voucher, if the minimum spend as stated on the Money-Off App Voucher is spent in SuperValu, online or in Store in the Republic of Ireland, on Qualifying Products, in one transaction during the period of its validity.

  6. To redeem this Money-Off App Voucher either (a) use the Real Rewards App to scan the Money-Off App Voucher and your Real Rewards Card instore at time of payment or (b) when prompted, insert the 9-digit code when shopping on www.supervalu.ie.

  7. Money-Off App Vouchers may be used in conjunction with other SuperValu money-off voucher offers, but the minimum spend requirement for each voucher must be met and if you are applying multiple vouchers on one spend, you must meet the total combined minimum spend for each voucher in order to use that voucher.

  8. Existing Real Rewards members who want to download the App must log in with their Real Rewards e-mail address they use for logging into www.SuperValu.ie/rewards. 

  9. New members must register for a Real Rewards account by completing either the registration journey on the Real Rewards App or the web-based form available at https://supervalu.ie/login/registration.

    1. New members who download the Real Rewards App to complete registration, will be issued a digital Real Rewards card via the Real Rewards App.

    2. A physical Real Rewards card can be picked up in any SuperValu store for registration via the web-based form.
  1. Real Rewards members who do not use the Real Rewards App may be issued with Money-Off Vouchers from time to time as an additional offer where a minimum amount of spend on Qualifying Products (as defined at 5.1.2 below) must be made in a single transaction to qualify for a price reduction or other benefit (“Money-Off Vouchers”).

  2. Money-Off Vouchers may be issued occasionally and are valid for 7 days from the day they are issued and can be redeemed once during this period only. Musgrave reserve the right to amend or terminate this offer at any time without prior notice.
  3. The Money-Off Voucher entitles the holder to the discount value shown on the Money-Off Voucher, if the minimum spend as stated on the Money-Off Voucher is spent in SuperValu, online or in Store in the Republic of Ireland, on Qualifying Products, in one transaction during the period of its validity.
  4. To redeem this Money-Off Voucher either (a) scan the Money-Off Voucher and your Real Rewards Card instore at time of payment or (b) when prompted, insert the 9-digit code when shopping on www.supervalu.ie.
  5. Money-Off Vouchers may be used in conjunction with other SuperValu money-off voucher offers, but the minimum spend requirement for each voucher must be met and if you are applying multiple vouchers on one spend, you must meet the total combined minimum spend for each voucher in order to use that voucher.

1. Real Rewards Prices are price reductions on specific products offered in store and online (“Real Rewards Prices”). The reduced prices in respect of a specific product will be referred to as the “Real Rewards Price”.

2. Real Rewards Prices are each valid for a limited period. The applicable period for each Real Rewards Price will be available in-store, online and in the relevant promotional materials for that Real Rewards Price (the “Real Rewards Prices Period”).

3. Real Rewards Prices are exclusively available to Real Rewards members.

4. You must scan your Real Rewards Card at the time of purchase of the relevant products to avail of the Real Rewards Price, otherwise the regular price will apply.

5. Customer quotas may apply and will be specific to each product available at a Real Rewards Price. Details of the applicable quota for each product available at a Real Rewards Price will be available in store, online and in the relevant promotional materials.

6. The Real Rewards Price products can be used in conjunction with other vouchers and coupons provided the products are Qualifying Products.

7. For online shoppers, you must place your Order within the Real Rewards Price Period and the Delivery or Collection slot must be within the Real Rewards Price Period for the specific products for the discount to apply. The Real Rewards Price discount will be applied in-store and the reduced amount charged on your till receipt as a Real Rewards discount. Real Rewards Prices will not show on the Online shopping site on products or in your trolley sub totals or totals.

8. For SuperScan shoppers, the Real Rewards Price discount will be applied at the checkout and the reduced amount charged. The discount applicable as a result of the Real Rewards Price will be visible on your till receipt as a Real Rewards discount, it will not show on the SuperScan device.

9. Real Rewards Prices are subject to availability in each Store and when they are gone, they are gone.

  1. From time to time you may be able to earn tokens for promotional rewards (“Tokens”) such as (but not limited to), local Christmas half price turkey and/or other types of local or national promotions (i.e. luggage, cutlery, glassware (Promotional Rewards)).

  2. Tokens for Promotional Rewards are awarded when shopping in a participating SuperValu store when €1 is spent in a single transaction. One Token will be issued for every €1 spent. This rate may vary depending on the Promotional Reward on offer.

  3. Tokens will only be issued for the duration of a Promotional Reward programme. Unused Tokens will expire when the Promotional Reward ends.

  4. Enough Tokens must have been accumulated to cover the full requirements of individual Promotional Reward offers.

  5. All Promotional Rewards are subject to availability and may be altered or withdrawn by us.
  1. Coupons may be issued from time to time as an additional offer in respect of certain products. The coupon will entitle the holder to the discount stated on the coupon in respect of the specific product identified on the coupon. To redeem this coupon either (a) present the coupon with your Real Rewards Card in-store at time of payment or (b) when prompted, insert the online code provided on the coupon when shopping on www.supervalu.ie. Coupons are redeemable online for SuperValu stores with an online shopping offering. Only one coupon can be redeemed in respect of a particular product per transaction and coupons cannot be redeemed for cash. Coupons are valid for the dates stated on the coupon and can only be redeemed once during that period. Copied, damaged or defaced coupons will not be accepted. Coupons are and shall remain at all times the property of Musgrave. Other terms and conditions may apply, see the specific coupon for details. Musgrave reserve the right to amend or terminate any coupons at any time without prior notice. 

  1. From time to time local offers may be available to Real Rewards Card holders from local businesses (e.g. hairdressers, dry cleaners, restaurants etc.) through your local store and any specific terms to these offers will be available from your local store.

  1. A customer can exit the Real Rewards Programme and close his/her account at any time by:

    1. contacting the Helpdesk on 0818 220 088;

    2. via the Real Rewards App; or

    3. at SuperValu.ie/Rewards.
  1. Both your local SuperValu and Musgrave reserve the right to decline to issue or to withdraw the Real Rewards Cards/Coupons/Tokens/Money-Off App Vouchers/Money-Off Vouchers at any time, or to alter, amend or terminate the Real Rewards Programme at any time without prior notice and participants in the Real Rewards Programme may be removed from the Programme at any time at the discretion of your local SuperValu or Musgrave.

  2. All participants in the Real Rewards Programme must reside in the Republic of Ireland or Northern Ireland and must be at least 18 years old on the date of issue of their Real Rewards Card.

  3. The Real Rewards Card is non-transferable. It can only be used by the original applicant or by a member of that applicant’s immediate family, provided they are over 18 years of age and reside at the same address as the applicant.

  4. The Real Rewards Card can be used in all SuperValu stores in the Republic of Ireland participating in the Real Rewards Programme.

  5. The Real Rewards Programme is for consumer participation only.

  6. The Real Rewards Card is not a credit, payment or cheque guarantee card.

  7. Real Rewards Card holders are responsible for the proper use and security of the Real Rewards Card. If the Real Rewards Card is lost or stolen you should pick up a replacement card at your local store and contact the helpdesk on 0818 220 088 to inform them that your previous card has been lost/stolen and to advise them of your new Real Rewards Card number so that this can be registered to your account in order for any Money-Off App Vouchers, Coupons, Tokens or Scan to Win entries to be transferred from your lost card onto the new one. . Musgrave will not be responsible or liable for any lost or stolen Money-Off App Vouchers, Money-Off Vouchers, Coupons and/or Tokens.

  8. We may close any Real Rewards account where you have not scanned your Real Rewards Card for a continuous period of 12 months.

  9. Any Real Rewards account which is created digitally will remain a digital only account and a physical Real Rewards card cannot be obtained for this account.

  10. If you are a Real Rewards App user, you can view your receipts on the Real Rewards App. When you scan your Real Rewards Card at the till you will receive an e-receipt to your Real Rewards App. E-receipts will appear in the “My Receipts” section of your Real Rewards App and will be available to view for a period of six months. 

  11. Depending on your marketing communication preferences and push notification settings we will send you communications through the Real Rewards App in respect of the Real Rewards Programme. If you do not wish to receive these communications via the Real Rewards App you can change your contact preference and push notification settings in respect of the Real Rewards App. In the Real Rewards App, you can change your contact preferences and push notifications in the Notification Settings page of the Real Rewards App. You can also change your push notification preference through your mobile phone’s settings. 

  12. If you are a Real Rewards member, and you have the Real Rewards App, you can link your Real Rewards Card to Apple Wallet and/or Google Wallet if you choose to. All terms and conditions of Apple Wallet and/or Google Wallet will apply if you choose to link your Real Rewards Cards in this way. These T&C’s can be found on the provider’s website.

  13. You must register your Real Rewards Card in order to avail of all of the benefits of the programme, including but not limited to vouchers, coupons and offers, and in order to use your Real Rewards Card and benefits when using SuperValu Online Shopping. You can register your Real Rewards Card in any of these ways:

    (a) contacting the Helpdesk on 0818 220 088;

    (b) via the Real Rewards App; or

    (c) at SuperValu.ie/Rewards.

  14. The promoter of the SuperValu Real Rewards Programme is Musgrave Limited trading as Musgrave Retail Partners Ireland, Ballycurreen, Airport Road, Cork. Company Reg. No. 1776.

Real Rewards Staff Cards (“Staff Cards”) are issued by some SuperValu Retailers. Additional terms and conditions apply to these Staff Cards. Please contact your employer directly in respect of these additional terms and conditions which are applicable to your Staff Card and to confirm your consent to same.

Your local SuperValu may offer their customers (who are registered as having that Store as the Customer’s home store) additional rewards to those detailed in these Terms and Conditions. Additional terms and conditions will apply to these additional rewards. Please contact your local SuperValu directly in respect of these additional terms and conditions.
  1. Electric Ireland

The terms and conditions of our Electric Ireland partnership are set out at https://supervalu.ie/rewards/electric-ireland

  1. Scan to Win

The terms and conditions of our Real Rewards Scan to Win competition are set out at 

https://supervalu.ie/rewards/scan-to-win

  1. Getaway Breaks

The terms and conditions of our Getaway Breaks programme are set out at https://supervalu.ie/rewards/supervalu-getaway-breaks 

3. SuperValu Online Shopping Terms

When you shop online at SuperValu or one of our other branded stores you’ll enjoy the same products as when you call into us for your shopping. If you have any queries you can ask in store or call us on LoCall 0818 456 828 or 01 9068880

  1. When you shop online with us you are buying delivered goods from your local store (the “Store”) which you nominate at registration or when you begin shopping. Your order is sent through to the Store, the goods on your order are picked at that Store and then they are delivered to your home. There must be somebody of at least 16 years of age present to accept a delivery except where an order contains any alcoholic or other age restricted products (e.g. products containing nicotine) when there must be a person of at least 18 years of age present to accept delivery. All prices on the Site are specific to your local Store and you will pay the same on-line as you would do in your local Store at the time the order is sent to you for delivery together with an additional amount to cover the cost of delivery and all delivery charges will be made clear to you on the website on which you make your purchases. The delivery charge will be made clear to you as soon as you confirm which Store you are ordering from. In addition, there is a minimum order value and you will be advised of this when you are making your orders. No payment will be taken and no delivery will be made for goods ordered below this minimum order value.   

  2. The online shopping website and the ordering process are operated by Us to enable you to shop online in the same way as you would if you were in-store. Please be aware that while we will try to meet all orders placed through the Site, we reserve the right to refuse to accept any order at any time.

  3. For more information on our online sales policies see our About Online Shopping page or the website on which you ordered your goods.
  1. Products will be picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, please talk to your delivery person or contact our helpdesk to arrange for a refund and collection of the products. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund.

On the rare occasion that we don’t have the item you have ordered we promise to substitute with the closest match available. If the substitute is less expensive you will of course only be charged for the cheaper item. If the substitute is more expensive you will have the opportunity to return the products to our delivery staff when they are delivered to you.

We promise to address any issue you have in relation to your use of this site for online shopping with your Store in a timely and courteous fashion.

  1. If due to exceptional circumstances our delivery is going to be late getting to you, we will phone to ensure that you will be available to accept delivery or arrange an alternative delivery slot. If a customer is not present during the agreed delivery slot phone contact will be attempted to arrange an alternative delivery arrangement.

  2. For help with SuperValu Online Shopping please call 0818 456 828 or visit our Help section, for other on-line shopping please visit the website from which you made your order.  These terms and conditions do not affect your statutory rights.
  1. In order to avail of SuperValu Online Shopping you must complete the simple registration process and all the information supplied must be complete and accurate. You will be asked to choose a password, and the responsibility for maintaining the privacy of this account and password is entirely yours. Furthermore, you are responsible for all activities that occur under your registration and you agree to immediately notify SuperValu Online Shopping of any unauthorised use of your registration details or breach of security.  All transactions made on the Sites are subject to the terms of this policy which will apply to all transactions using our on-line supermarket service. You may only link a registered Real Rewards Card to your SuperValu Online Shopping account. For details on how to register your Real Rewards Card see section 2.1.9 above.

  2. You may only use your own registration details and cannot use anybody else’s registration details without their prior express permission. You agree to notify us immediately of any unauthorised use or any other breach of security. By registering for our on-line supermarket Service, you agree and confirm that the details provided by you on registration, or at any time, are correct and complete. You must inform us of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

  3. Once set up, your registration will continue indefinitely, regardless of usage levels, unless terminated by you, or Musgrave. You can terminate your registration with SuperValu Online Shopping by contacting our Helpdesk. Musgrave can terminate your account registration without prior notice at the discretion of management. Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information.
  1. Please note that all listed prices are guide prices only. Prices charged will be those in the store on the day the order is scheduled for delivery. These prices may be higher or lower than those advertised. Please note that all offers and promotions available in Store will also be applied and our pickers are trained to always choose the best available value for an ordered product.  Where you consider that the difference between the actual price of goods and the guide price which was set out on this Site is unacceptable, your local Store will provide a full refund on return of the goods. Your driver will be happy to discuss any issues you have or you can contact our Helpdesk. Prices displayed online are store specific and do not reflect the prices across all stores. The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight – if it weighs a little less you pay a little less and if it weighs a little more you pay a little more.

  2. All prices charged and all prices set out on this Site are inclusive of VAT. An additional charge for delivery, where applicable, will be added to the total price of all goods and is not included in individual item prices.
  1. Your local Store is constantly working to ensure that only items available in Store are shown online, however neither your local Store nor Musgrave can guarantee availability of any item, and cannot be held liable for non-delivery of unavailable items. Your local Store will when possible, substitute unavailable items with similar items or identical items in alternative quantities unless instructed otherwise. Any substituted items will be clearly marked on your delivery docket and the delivery staff will notify you of these items. You will have the opportunity to accept or refuse these substituted items and will be refunded for any items you do not accept and return to the delivery staff. Substituted items will be charged at the price of the substitute item in the Store on the day of delivery. Customer Quotas may apply on promotional lines.

  2. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  3. Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those that we consider are for commercial or non-domestic purposes, or subject to onward delivery by a 3rd party. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

  4. We are unable to offer a discount on bulk purchases or fulfil orders for wholesale purposes. Your order is for your own use as a consumer, and is subject to normal pricing and availability while stocks last.

  5. Transactions involving alcohol may only be made during normal licensing hours.

All of our fresh products will be expertly picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, we are happy to arrange a refund. This can be arranged at the time of the delivery by bringing it to the attention of the delivery staff, or by contacting the Helpdesk. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund.

  1. For your security, Online Shopping will deliver only to the address given for any particular order. There must be a person over 16 years of age to sign for each order. Where there are any alcoholic products or other age restricted products, such as nicotine inhaling products, in an order then the person who signs for the order must be over 18 years of age. Delivery will not be made to public areas such as driveways, yards, apartment stairways or vehicles. Only occupied residences will be accepted for delivery.

  2. Only addresses within specified townlands or areas in the delivery area of your local Store will be accepted for delivery. Where an order is accepted to an address to which delivery is not possible, contact will be made and no charge will be made. Neither your local Store nor Musgrave will be liable for any non-delivery. All region maps on our Site are for guidance only and should not be considered binding. If you feel your area should be included for delivery, please talk to your local Store; they’ll do everything they reasonably can to accommodate you.

  3. Delivery will be made any time during the agreed delivery period. Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge. Please note that where your order includes alcoholic drink or any other product that is regulated by the Intoxicating Liquors Act, delivery may only be made within certain hours. The times at which such products can be delivered are set out below. This term is subject to change, at our discretion and/or at the discretion of the individual store or if there is a change in the law.
  4.  

Day

Opening

Closing

Monday to Saturday

10:30am

10:00pm

Sunday and St Patricks Day 

12:30pm

10:00pm

Christmas Day

Closed

Closed

Whilst every endeavour will be made for a timely delivery neither we nor your local Store will not be liable for any late delivery caused by circumstances beyond our control. In the case of a late delivery contact will be made to ensure that delivery can be made at a suitable time.

Standard terms and conditions apply to Online voucher redemptions. The voucher entitles the owner to the discount value promoted if the minimum spend is above the threshold indicated on the promotional piece. The minimum spend can only be earned through spend on Qualifying Products as defined in Section 5.1.2 of these terms and conditions. Discount cannot be applied retrospectively. One of each voucher valid per customer only. Validity dates apply to date of delivery. Enter the code provided at the online checkout to receive your discount.

You must be capable of proving that the person accepting delivery of the goods is over the age of 16 or over the age of 18 where the order contains any alcoholic drink or other product governed by the Intoxicating Liquors Act, to the satisfaction of the person delivering the goods on behalf of the Store. The acceptability of the proof provided will be at the absolute discretion of the person delivering the goods on behalf of the Store. If you will not be there for your allocated delivery time, please either change your delivery time or contact the Helpdesk as no goods will be delivered without satisfactory proof of age being provided where requested.

  1. If you have a problem with anything you buy using SuperValu Online Shopping we will be happy to arrange a refund/exchange where appropriate. Any problem with goods noticed at time of delivery should be brought to the delivery staff’s attention immediately. Any problems noticed after delivery should be reported to the Helpdesk who will be happy to arrange a refund or replacement. Please be aware that we cannot accept returns of fresh, frozen or perishable products or on products that have been packed specifically for you (for example meat products from our butcher) or on baby food, newspapers and magazines, but where any product is not fit for its intended use we will arrange for a refund. We will not be responsible for any loss or damage caused to the goods after delivery. Otherwise, our liability to you shall be limited in contract and/or tort to the value of the order only, unless we have been negligent and that negligence has caused death or personal injury.

  2. Not all of our Stores take part in the supply of delivered goods. It may be that your local store isn’t the delivery store for your area. Each store has its own range tailored to its size and customer base, so sometimes products are available in your local store but not in the store which delivers your online shopping.

No contract will exist between you and the local Store for a sale to you of any product or service unless and until the goods are delivered and signed for by you (or your authorised representative) to the satisfaction of your local Store. Your order is an offer to buy from your local Store and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you. At any time up to then we may decline to supply you with any products without giving any reason. All deliveries are at the sole discretion of your local Store and any order can be refused at its discretion. Payment will be processed in-store between the time of picking and delivery. Payment is only acceptable by Credit or Debit cards accepted in-store.

Musgrave and your local Store reserve the right to change the terms, conditions, and notices under which Online Shopping services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site.

  1. We may from time to time provide links to other sites (Linked Sites). The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites. Neither Musgrave nor your local Store accepts any liability in relation to the information or charges of Linked sites.

  2. You may receive information from time to time from Musgrave or your local Store, please see our Privacy Policy for further details. You can unsubscribe from this informational service at any stage.

  3. To unsubscribe from our emails and text messages, follow the unsubscribe instructions at the end of every email and text message. To unsubscribe from emails, click the “To Unsubscribe click here” link at the bottom of any email. To unsubscribe from text messaging from us, text the word REMOVE to 50015 (Do not reply to the text message). Alternatively, you can change your privacy options in your account details.

  4. To resubscribe to emails and text messages simply log into your account and check the boxes for receiving email and text messages. Double check your email address and mobile phone number are correct and update your details by clicking the Update Account button at the bottom of the page. It will take up to 4 days to begin receiving email or text messages from us again.

4. Insurance Terms

  1. This Terms of Business document is intended to give you important information concerning our approach to arranging insurances for customers and how we handle your insurance.  If any points are unclear, please contact us on 0818 01 01 01 or email supervalu.insurance@musgrave.ie for Home, Motor and Travel.

  2. The terms and conditions of our insurance offerings are set out at supervalu.ie/insurance

  3. For competition’s or promotion’s offered by SuperValu Insurance, where the prize is a policy or a discounted policy, the underwriter’s normal acceptance criteria will apply to the winner and policy. Winning the competition does not in itself qualify a competition entrant to be eligible for a policy. In this event SuperValu Insurance reserve the right to offer the winner a gift card or other equivalent to the value of the competition prize. Competition’s open to Republic of Ireland residents only.
  4. Social media competitions offered by SuperValu Insurance are valid for specific dates. The current competition “Win a €500 Ticketmaster Voucher has been extended until 30.06.24. To be eligible, all entrants must have reshared one of the relevant influencer videos to their Instagram story and tag SuperValu (@supervalu_irl) to enter the competition. Winner will be chosen at random and contacted on Instagram by a third party acting on behalf of SuperValu Insurance. The winner will need to provide an e-mail address that will not be used for any other purpose, marketing or otherwise. Do not share sensitive information including but not limited to addresses and personal identity numbers, on your competition entry. Email supervalu.insurance@musgrave.ie for any competition queries. SuperValu Financial Services DAC t/a SuperValu Insurance is regulated by the Central Bank of Ireland.

5. General

  1. We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any Service, content, feature or product offered through the Sites, with or without notice; charge fees in connection with the use of the Sites; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites. We also reserve the right to change the terms of this Policy from time to time.  Any changes we may make to this Policy in the future will be posted on www.musgrave.ie and where appropriate, notified to you in the context of your use of the Services.

  2. For the purposes of these Terms and Conditions the term Qualifying Products means products sold by us other than Lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, nicotine inhaling products, certain medicines, fuel (except for coal, gas, peat and wood), infant formula products, deposit return scheme charges and alcohol products. Any requirement for a minimum spend in relation to any offer or voucher must be met through the purchase of Qualifying Products other than in respect of the minimum order requirement for online shopping.

  3. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

  4. Our failure to exercise or delay in exercising a right or remedy provided by these terms and conditions or by law does not constitute a waiver of those or any other rights or remedies.

  5. Neither Musgrave nor any Musgrave affiliated retailer shall be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident
  1. As a condition of your use of the Sites and/or the Services, you will not use the Sites/Services for any purpose that is unlawful or prohibited by these terms and conditions.

  2. You may not use the Site in any manner which could damage, disable, overburden or impair any Site/Service or interfere with any other parties use and/or enjoyment of those Sites/Services.

  3. You may not attempt to gain unauthorised access to the Sites or Services, other accounts, computer systems and networks connected to any Site/Services, through hacking, password mining or any other means.

  4. Neither Musgrave nor your local SuperValu will be liable for any costs incurred by you to access the Site such as telephone, mobile data charges, computer or other.

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy which is incorporated into these terms by this reference.

In accessing this Site each user accepts that electronic mail passing over the Internet may not be free from interference by third parties. In consequence, we cannot guarantee the privacy or confidentiality of any information relating to any user passing over the Internet.

Neither Musgrave nor any Musgrave retailer can be held liable for any interruption in the availability of the Site or the availability of delivery with respect to the supply of delivered goods or other Services provided by Musgrave or your local Musgrave retailer and any inconvenience or loss this may cause other than as may arise under law or under these terms and conditions. In particular, online shopping services are provided on an “as is” and “as available” basis and we cannot guarantee that the service will be fault free.

Neither your local Musgrave Retailer nor Musgrave makes any representations or warranties of any kind, whether express or implied, as to the operation of the Sites (including this Site), the information, content, materials or products, included on or in their sites/services. To the full extent of the applicable law, Musgrave and your local Store disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Neither Musgrave nor your local Store will be liable for any damages of any kind arising from the use of the Sites and/or the Services including (but not limited to) the SuperValu Online Shopping service,  and including (but not limited to) direct, indirect, consequential, incidental and punitive damages except in respect of death or personal injury caused by a negligent act or omission of Musgraves or your local Store. No oral advice or written information given by Musgrave, its affiliates, agents, directors, employees. agents, or the like, shall create a warranty, nor shall you rely on any such information or advice. Nothing in this paragraph applies to Musgrave or its local retailer’s liability in respect of products sold to You.

  1. We are pleased to hear from users and welcome your comments regarding products sold by us and/or the Services and/or the Sites (“Comments”). You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Musgrave or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We. take no responsibility and assumes no liability for any Comments posted by your or any third party.

  2. All materials incorporated in or accessible through the Sites, including, without limitation, text, prices, product details, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, software, and other content, and the compilation, collection, arrangement, and assembly thereof (including the look and feel of the Site), are protected by Irish and international copyright laws, and are owned, controlled or licensed by Musgrave Retail or its permitted licensors. All such rights are reserved. Such materials may be used only for viewing the Sites in the ordinary course or as a resource for purchasing the products and/or services offered through the Sites. Any other use of such materials, including any copying, reproduction, modification, sale, distribution, extraction, re-utilisation, transmission, republication, downloading, display, posting, performance, or other exploitation thereof by any means or medium without the prior written permission of the copyright owner is strictly prohibited. All trade marks on the Sites may not be used without our prior written permission. Any person wishing to link to any of the Sites should contact us, to apply for consent to make such a link. Making use of other facilities that may be provided on the website, use of any automated system or software to extract data from this website for commercial purposes (“screen scraping”) is prohibited, except in cases where third parties have entered into a written Licence Agreement directly with Musgrave which permits that third party to access Musgrave’s price, product details and other information for the sole purpose of price comparison.
    Musgrave, Musgrave Marketplace, SuperValu, Centra and Daybreak are Registered Trade Marks of Musgrave.
  3. The terms of this Policy and this Agreement shall be governed by the laws of Ireland without regard to choice of law principles and the courts of Ireland shall have jurisdiction to hear any dispute in relation to it. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Musgrave’s right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Sites.

6. Frank and Honest Terms

The Frank & Honest Loyalty Programme (the “F&H Loyalty Programme”) allows customers to collect Coffee Stamps and earn rewards through the Frank & Honest Loyalty App (the “F&H App”).

  1. Coffee Stamps are stamps received by an F&H App customer who scans their F&H App during a transaction when purchasing a Qualifying Beverage.

  2. Any size hot beverage from the Frank & Honest range sold in participating stores qualifies for the collection and redemption of Coffee Stamps (“Qualifying Beverages”). Coffee Stamps will only be awarded upon the purchase of Qualifying Beverages. The products and ranges which are deemed as Qualifying Beverages may be changed at any time and without prior notice and such changes will be at the discretion of Musgrave or as may be required by law.

  3. To collect Coffee Stamps a customer must download the F&H App on their device, register an F&H Loyalty Programme account and present his/her F&H App at the checkout when purchasing a Qualifying Beverage. Each Qualifying Beverage purchased will result in one Coffee Stamp being awarded to the customer’s F&H App account.

  4. Once you have purchased 10 Qualifying Beverages and presented and/or scanned your F&H App at the time of purchase of each of these 10 Qualifying Beverages, you will receive a code on your F&H App which will permit you to purchase one Qualifying Beverage free of charge (“Free Product Code”). 10 Coffee Stamps will be removed from your F&H App in advance of the Free Product Code being received.

  5. We reserve the right to vary the number of Coffee Stamps required to be eligible for a Free Product Code and what a Free Product Code entitles a customer to at any time and without prior notice and such changes will be at the discretion of Musgrave.

  6. Coffee Stamps can only be earned at the time of purchase of Qualifying Beverages and only if your F&H App is presented at the time of payment. A purchase cannot be subsequently credited to your F&H App account.

  7. Coffee Stamps and Free Product Codes collected through the F&H App cannot be exchanged for cash and cannot be sold or in any way traded. Redeemed Coffee Stamps cannot be used again.

  8. Coffee Stamps and Free Product Codes are personal to you, the registered owner of the F&H App to which they are credited. You cannot combine or pool Coffee Stamps with those of another F&H Loyalty Programme participant, you cannot redeem Coffee Stamps together with another F&H Loyalty Programme participant and you cannot use a Free Product Code earned by an F&H App account which is not yours.

  9. Any Free Product Codes that are not redeemed 6 months after the date of issue of that Free Product Code to you will automatically expire and will not be replaced.
  1. Your local participating SuperValu, Centra, Frank & Honest Cafe and Musgrave reserve the right to decline to issue or withdraw the Coffee Stamps at any time, or to alter, amend or terminate the F&H Loyalty Programme at any time without prior notice and participants in the F&H Loyalty Programme may be removed from the F&H Loyalty Programme at any time at the discretion of Musgrave.

  2. All participants in the F&H Loyalty Programme must reside in the either the Republic of Ireland or Northern Ireland and must be at least 16 years old on the date of registration.

  3. F&H Loyalty Programme accounts and F&H App accounts are non-transferable and can only be used by the original applicant.

  4. The F&H App can be used in all participating SuperValu and Centra stores and Frank & Honest Cafes in the Republic of Ireland and Northern Ireland.

  5. The Programme is for consumer participation only.

  6. F&H App members are responsible for the proper use and security of their F&H App on their own device. Musgrave will not be responsible or liable for any unauthorised use of coffee stamps.

  7. We may close any F&H Loyalty Programme account where there has been no activity on the account for a continuous period of 18 months. A customer can close his/her F&H Loyalty Programme account at any time by emailing DPO@musgrave.ie. When an account is closed the right to redeem Coffee Stamps or Free Product Codes from that account will be lost and all Coffee Stamps and Free Product Codes credited to that account will be deleted from the account.

  8. The promoter of the Frank & Honest Loyalty Programme is Musgrave Limited trading as Musgrave Retail Partners Ireland, Ballycurreen, Airport Road, Cork. Company Reg. No. 1776.

7. Donnybrook Fair Online Shopping

When you shop online at Donnybrook Fair you’ll enjoy the same products as when you call into us for your shopping. Please address any queries you may have regarding our terms and conditions to Tel.: 01 668 3556, Email: info@donnybrookfair.ie 

  1. When you shop online with us you are buying delivered goods from Donnybrook Fair. Your order is sent through to Donnybrook Fair, the goods on your order are picked and then they are delivered to your home. There must be somebody of at least 16 years of age present to accept a delivery except where an order contains any alcoholic products when there must be a person of at least 18 years of age present to accept delivery. All prices on the Site are specific to Donnybrook Fair and you will pay the same on-line as you would do in Donnybrook Fair at the time the order is sent to you for delivery together with an additional amount to cover the cost of delivery and all delivery charges will be made clear to you on the website on which you make your purchases. In addition there is a minimum order value and you will be advised of this when you are making your orders. No payment will be taken and no delivery will be made for goods ordered below this minimum order value. 
  2. The online shopping website and the ordering process are operated by Us to enable you to shop online in the same way as you would if you were in-store. Please be aware that while we will try to meet all orders placed through the Site, we reserve the right to refuse to accept any order at any time.

  3. For more information on our online sales policies see our FAQs page of the website on which you ordered your goods.

Products will be picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, please talk to your delivery person or contact our helpdesk to arrange for a refund and collection of the products. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund. 

On the rare occasion that we don’t have the item you have ordered we promise to substitute with the closest match available. If the substitute is less expensive you will of course only be charged for the cheaper item. If the substitute is more expensive you will have the opportunity to return the products to our delivery staff when they are delivered to you. 

We promise to address any issue you have in relation to your use of this site for online shopping in a timely and courteous fashion. 

For help with Donnybrook Fair Online Shopping please call 01 668 3556 or email info@donnybrookfair.ie.  These terms and conditions do not affect your statutory rights. 

  1. In order to avail of Donnybrook Fair Online Shopping you are required to register with Musgrave or you can checkout as a guest. You must complete the simple registration process and all the information supplied must be complete and accurate. You must supply a valid Real Rewards number or sign-up for Real Rewards as part of the registration process. You will be asked to choose a password, and the responsibility for maintaining the privacy of this account and password is entirely yours. Furthermore, you are responsible for all activities that occur under your registration and you agree to immediately notify Donnybrook Fair Online Shopping of any unauthorised use of your registration details or breach of security.  All transactions made on the Sites are subject to the terms of this policy which will apply to all transactions using our on-line supermarket service.

  2. You may only use your own registration details and cannot use anybody else’s registration details without their prior express permission. You agree to notify us immediately of any unauthorised use or any other breach of security. By registering for our on-line supermarket Service, you agree and confirm that the details provided by you on registration, or at any time, are correct and complete. You must inform us of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

  3. Once set up, your registration will continue indefinitely, regardless of usage levels, unless terminated by you, or Musgrave. You can terminate your registration with Donnybrook Fair Online Shopping by contacting our Helpdesk. Musgrave can terminate your account registration without prior notice at the discretion of management. Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information.
  1. Please note that all listed prices are guide prices only. Prices charged will be those in the store on the day the order is scheduled for delivery. These prices may be higher or lower than those advertised. Please note that all offers and promotions available in Store will also be applied and our pickers are trained to always choose the best available value for an ordered product.  Where you consider that the difference between the actual price of goods and the guide price which was set out on this Site is unacceptable, Donnybrook Fair will provide a full refund on return of the goods. Your driver will be happy to discuss any issues you have or you can contact our Helpdesk. Prices displayed online are store specific and do not reflect the prices across all stores. The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight – if it weighs a little less you pay a little less and if it weighs a little more you pay a little more.

  2. All prices charged and all prices set out on this Site are inclusive of VAT. An additional charge for delivery, where applicable, will be added to the total price of all goods and is not included in individual item prices.
  1. Donnybrook Fair is constantly working to ensure that only items available in Store are shown online, however neither Donnybrook Fair nor Musgrave can guarantee availability of any item, and cannot be held liable for non-delivery of unavailable items. Donnybrook Fair will, when possible, substitute unavailable items with similar items or identical items in alternative quantities unless instructed otherwise. Any substituted items will be clearly marked on your delivery docket and the delivery staff will notify you of these items. You will have the opportunity to accept or refuse these substituted items and will be refunded for any items you do not accept and return to the delivery staff. Substituted items will be charged at the price of the substitute item in the Store on the day of delivery. Customer Quotas may apply on promotional lines.

  2. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  3. Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those that we consider are for commercial or non-domestic purposes, or subject to onward delivery by a 3rd party. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

  4. We are unable to offer a discount on bulk purchases or fulfil orders for wholesale purposes. Your order is for your own use as a consumer, and is subject to normal pricing and availability while stocks last.

  5. Transactions involving alcohol may only be made during normal licensing hours.

All of our fresh products will be expertly picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, we are happy to arrange a refund. This can be arranged at the time of the delivery by bringing it to the attention of the delivery staff, or by contacting the Helpdesk. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund. 

  1. For your security, Online Shopping will deliver only to the address given for any particular order. There must be a person over 16 years of age to sign for each order. Where there are any alcoholic products in an order then the person who signs for the order must be over 18 years of age. Delivery will not be made to public areas such as driveways, yards, apartment stairways or vehicles. Only occupied residences will be accepted for delivery.

  2. All catering, wine and hamper products have various lead times and cut off days and times of day before which they must be ordered in order to facilitate delivery on a specified day and some products are only available within certain geographic areas.  Please view the applicable product order page for further details on delivery lead times, geographic areas and times of delivery.  These will also be indicated at the point of order of the products.

  3. Only addresses within specified townlands or areas in the delivery area of Donnybrook Fair will be accepted for delivery. These areas will differ depending on the goods that are being purchased. Where an order is accepted to an address to which delivery is not possible, contact will be made and no charge will be made. Neither Donnybrook Fair nor Musgrave will be liable for any non-delivery. All region maps on our Site are for guidance only and should not be considered binding. 

  4. Delivery will be made any time during the agreed delivery period. Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge. Please note that where your order includes alcoholic drink or any other product that is regulated by the Intoxicating Liquors Act, delivery may only be made within certain hours. The times at which such products can be delivered are set out below. This term is subject to change, at our discretion and/or at the discretion of the individual store or if there is a change in the law.

    Day

    Opening

    Closing

    Monday to Saturday

    10:30am

    10:00pm

    Sunday and St Patricks Day 

    12:30pm

    10:00pm

    Christmas Day

    Closed

    Closed


  5. Whilst every endeavour will be made for a timely delivery neither we nor Donnybrook Fair will not be liable for any late delivery caused by circumstances beyond our control. In the case of a late delivery contact will be made to ensure that delivery can be made at a suitable time.

Physical Donnybrook Fair gift cards cannot be redeemed online. Digital Donnybrook Fair gift cards can be redeemed online.  

You must be capable of proving that the person accepting delivery of the goods is over the age of 16 or over the age of 18 where the order contains any alcoholic drink or other product governed by the Intoxicating Liquors Act, to the satisfaction of the person delivering the goods on behalf of the Store. The acceptability of the proof provided will be at the absolute discretion of the person delivering the goods on behalf of the Store. If you will not be there for your allocated delivery time, please either change your delivery time or contact the Helpdesk as no goods will be delivered without satisfactory proof of age being provided where requested. 

If you have a problem with anything you buy using Donnybrook Fair Online Shopping we will be happy to arrange a refund/exchange where appropriate. Any problem with goods noticed at time of delivery should be brought to the delivery staff’s attention immediately. Any problems noticed after delivery should be reported to the Helpdesk who will be happy to arrange a refund or replacement. We will not be responsible for any loss or damage caused to the goods after delivery. Otherwise, our liability to you shall be limited in contract and/or tort to the value of the order only, unless we have been negligent and that negligence has caused death or personal injury. 

No contract will exist between you and Donnybrook Fair for a sale to you of any product or service unless and until the goods are delivered and signed for by you (or your authorised representative) to the satisfaction of Donnybrook Fair. Your order is an offer to buy from Donnybrook Fair and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you. At any time up to then we may decline to supply you with any products without giving any reason. All deliveries are at the sole discretion of Donnybrook Fair and any order can be refused at its discretion. Payment will be processed in-store between the time of picking and delivery. Payment is only acceptable by Credit or Debit cards accepted in-store. 

Musgrave and Donnybrook Fair reserve the right to change the terms, conditions, and notices under which Online Shopping services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site. 

  1. We may from time to time provide links to other sites (Linked Sites). The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites. Neither Musgrave nor Donnybrook Fair accepts any liability in relation to the information or charges of Linked sites.

  2. You may receive information from time to time from Musgrave or Donnybrook Fair, please see our Privacy Policy for further details. You can unsubscribe from this informational service at any stage.

  3. To unsubscribe from our emails and text messages, follow the unsubscribe instructions at the end of every email and text message. To unsubscribe from emails, click the “To Unsubscribe click here” link at the bottom of any email. To unsubscribe from text messaging from us, text the word REMOVE to 50015 (Do not reply to the text message). Alternatively, you can change your privacy options in your account details.

  4. RE-subscribing. To resubscribe to emails and text messages simply log into your account and check the boxes for receiving email and text messages. Double check your email address and mobile phone number are correct and update your details by clicking the Update Account button at the bottom of the page. It will take up to 4 days to begin receiving email or text messages from us again.

8. Centra Go Shopping Terms

Centra Go is our fast delivery service. The purpose of the Centra Go App is to allow you to shop and order a range of food products, like the range you would enjoy when shopping in person at a Centra store, from the convenience of your own home.

  1. When you shop on the Centra Go App, you are buying delivered goods from your closest participating Centra Go store. Your order is sent through to the closest Centra Go store to you, the goods on your order are picked by that store and then they are delivered to your specified address by a delivery driver (the “Courier”) in accordance with the delivery terms at section 8.11 below.

    Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. All charges will be made clear to you on the Centra Go App when you checkout your purchases, with the exception of the charge for the goods themselves which will be a guide price only, see section 8.7 for more detail. The delivery charge will be made clear to you as well as a minimum order value and you will be advised of this when you are ordering, alongside an additional small order fee which will be applied on orders above the minimum order value but below a clearly outlined threshold. No payment will be taken and no delivery will be made for goods ordered below the minimum order value.

    Please be aware that while we will try to meet all orders placed through the Centra Go App, we reserve the right to refuse to accept any order at any time.

    For more information on our Centra Go sales policies, see the “Information” section of the Centra Go App.

Products will be picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, please talk to your Courier or contact the store who fulfilled your order, and they will work with you to reach a resolution. Please be aware that we cannot accept returns of deli, fresh or perishable products or on products that have been packed specifically for you (for example a sandwich or roll prepared freshly for you by our deli counter), but where any product is not fit for its intended use, we will arrange for a refund.

  1. Your local Centra Go store is constantly working to ensure that all products advertised for sale on the Centra Go App are also available in your closest Centra Go participating store so the order can be fulfilled, however neither your local Centra Go store nor Musgrave can guarantee availability of any item and cannot be held liable for non-delivery of unavailable items.
  2. On the rare occasion that we don’t have the item you have ordered, the Centra Go store you ordered from will contact you regarding the possibility of providing a substitute item, which will be the closest match available for your original item, you will be informed of what the substitute is and the difference in price from the original item you ordered and you will have the opportunity to accept or reject this substitute. If you accept the substitution, the amount you are charged for your order will be adjusted to reflect the difference in price of the substituted items.

Any substituted items will be clearly marked on your delivery docket and the Courier will notify you of these items. If a substitute is not available Musgrave or the participating Centra Go store may cancel your order or reduce your order by removing the unavailable item.

  1. We promise to address any issue you have in relation to your use of the Centra Go App in a timely and courteous fashion.
  2. If you wish to make a complaint or raise a query regarding product offering, your order, deliveries or any other issue related to the Centra Go App please first contact your closest participating Centra Go store.
  3. If for any reason your closest Centra Go store is not able to resolve your query to your satisfaction, you can contact Centra Customer Services using this link.
  1. If you want to place an order on the Centra Go App you can either;

(a) register for a Centra Go account or;

(b) checkout as a guest.

When registering, you must complete the simple registration process on the Centra Go App and all the information supplied must be complete and accurate. You will be asked to choose a password, and the responsibility for maintaining the privacy of this account and password is entirely yours. Furthermore, you are responsible for all activities that occur under your registration and you agree to immediately notify Centra Go of any unauthorised use of your registration details or breach of security. All transactions made on the app, whether made via your registered account or as a guest, are subject to the terms of this policy which will apply to all transactions using the Centra Go App.

  1. You can only use your own registration details and cannot use anybody else’s registration details without their prior express permission. You agree to notify us immediately of any unauthorised use of your details or any other breach of security. By registering for our Centra Go service, you agree and confirm that the details provided by you on registration, or at any time, are correct and complete. You must inform us of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
  2. Once set up, your registration will continue indefinitely, regardless of usage levels, unless terminated by you, or Musgrave. You can terminate your registration with Centra Go through the Centra Go App. Musgrave can terminate your account registration without prior notice at the discretion of management. Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering via the Centra Go App, you accept that your email address may be used to supply you with such information.
  1. The prices for products listed for purchase on the Centra Go App are guide prices only. The price of a product may be higher or lower than listed depending on factors such as the weight of shop packed goods such as deli meat. The final price for a product will be confirmed to you by email or by notification in the Centra Go App once your order items have been picked and packed for delivery.

Prices displayed on the app are store specific and do not reflect the prices across all Centra Go stores.

The price for goods on the Centra Go App may vary from the price for the same goods in your closest Centra Go Store or in any other Centra store.

  1. All prices charged and all prices set out on this site are inclusive of VAT. Service charges (delivery and small order charges) where applicable will be added to the total price of all goods at checkout and are not included in individual item prices.
  1. When placing an order, if you are a registered user, you will be responsible for checking that all of your contact details including your delivery address, billing address and phone number are up to date in the Centra Go App so that the Courier can deliver your order to the correct address. If you are checking the order out as a guest, you will be responsible for providing the correct delivery address and phone number when checking out your order on the Centra Go App.
  2. It is your responsibility to check the allergy details for each product before you add it to your order to ensure you do not order anything which contains something you are allergic or intolerant to. Whilst we do our best to prevent allergen cross contamination, please be aware that our products may be stored in areas where other allergens not noted in the ingredients are present, or prepared in the same location as other products which do contain allergens. We cannot guarantee therefore that any product will be completely free from a certain allergen.
  3. Once you have placed your order you will receive an order confirmation email or notification confirming your order in the Centra Go App. You will be able to track the progress of your order via the Centra Go App.
  1. As Centra Go is a rapid delivery service, you will not be able to cancel your order once it has been placed.

  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Where an order is refused you will be notified and any payment made will be refunded.
  2. Goods will not be supplied for the purposes of resale and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those that we consider are for commercial or non-domestic purposes, or subject to onward delivery by a 3rd party. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
  3. We are unable to offer a discount on bulk purchases or fulfil orders for wholesale purposes. Your order is for your own use as a consumer and is subject to normal Centra Go pricing and availability while stocks last.
  4. Transactions involving alcohol may only be made during normal licensing hours, as set out at section 8.11.5.
  5. Customer quotas may apply on specific products and promotional lines. A clear notification will pop up when you are trying to checkout an order on the Centra Go App containing items exceeding the quota. This pop up will identify which item is subject to the quota and what the quota is, once you remove the additional items from your virtual basket so you are no longer above the quota for any items, you will be able to place your order.
  1. We have engaged a third party “Delivery Partner” to undertake all of our deliveries for Centra Go. For your security, our Delivery Partner will deliver only to the address given for any particular order. There must be a person over 16 years of age to accept for each order. Where there are any age restricted products (including, without limitation, alcohol, tobacco and cigarettes) in an order then the person who signs for the order must be over 18 years of age. Delivery will not be made to public areas such as driveways, yards, apartment stairways or vehicles. Orders will be delivered to the address outlined at point of order. For apartment blocks, the Courier will try to deliver to the front door of your flat, however it is within the driver’s discretion to call you and arrange to meet you at the main entrance if it is unsafe or impractical to deliver to your front door. For business addresses, orders will be delivered to the ground floor/communal area.
  2. Couriers may request to see photo ID when delivering your order to ensure that the person accepting the order is over 16 or over 18 as relevant, they may make this request regardless of your true age. The acceptability of the photo ID provided will be at the absolute discretion of the Courier. If you, or someone else of the required age, will not be there for your allocated delivery time, please either change your delivery time or contact the store from which you have ordered the items as no goods will be delivered without satisfactory proof of age being provided where requested.
  3. Only orders to be delivered to addresses within specified townlands or areas in the delivery area of your local Centra Go store will be accepted for delivery. Where an order is accepted to an address to which delivery is not possible, contact will be made and no charge will be made. Neither Centra Go nor Musgrave will be liable for any non-delivery. Delivery will be made to the delivery address specified by you when placing the order. This does not have to be the same as the billing address. You are solely responsible for providing a complete and correct delivery address and, if applicable, further instructions for delivery via the Centra Go App.
  4. Couriers will not be obliged to deliver to any person who is, or appears to be, under the influence of either alcohol or drugs.
  5. Deliveries can be made any time during the agreed delivery period. The operating hours for Centra Go delivery are;

Monday to Sunday: 9am – 10pm.

Christmas Day: Closed

Please note that where your order includes alcoholic drink or any other product that is regulated by the Intoxicating Liquors Act, delivery may only be made within certain hours. The times at which such products can be delivered are set out below. This term is subject to change, at our discretion and/or at the discretion of the individual store or if there is a change in the law;

Day

Opening

Closing

Monday to Saturday

10:30am

10:00pm

Sunday and St Patricks Day 

12:30pm

10:00pm

Christmas Day

Closed

Closed

  1. Where no one is present to accept delivery or the person attempting to accept the delivery does not comply with the age restrictions in 8.11.1 or is not able to produce acceptable proof that they comply with the restrictions as per 8.11.2, the Courier will first attempt to contact you. Where they cannot get in touch with you within one phone call they will then return your order to the Centra Go store it came from and a return charge will apply in addition to the original delivery charge. You will be refunded for the cost of the items in the returned order with the exception of any products which; have been packed specifically for you (for example a sandwich or roll prepared freshly for you by our deli counter), or which are chilled or frozen and would therefore be unsuitable for resale, the refund of these items will be at the discretion of the Centra Go store which fulfilled your order.
  2. Whilst every endeavour will be made for a timely delivery, Centra Go will not be liable for any late delivery caused by circumstances beyond our control. In the case of a late delivery, the Centra store you placed your order with will contact you to ensure that delivery can be made at a suitable time.
  3. All delivery times are estimates only and whilst we will do our best to meet these estimated times we do not guarantee that the order will be delivered by the quoted time and neither we nor the Centra Go store facilitating the order will be liable for any failure to meet these times.
  4. On delivery, where the order contains age restricted items e.g tobacco, alcohol, nicotine inhaling products, the Courier may take note of the date of birth of the person accepting the order if they have required ID to be shown as proof of age.

We may issue vouchers for various reasons for example, as promotions from time to time, or otherwise to reward loyalty. The voucher will take the form of a code to be entered when checking out your order on the Centra Go App, once you have entered your code the total amount due for your shop will update. Some vouchers may only be valid to be used with the Centra Go account to which they are issued.

Centra gift cards and discount vouchers cannot be used to pay for Centra Go shops.

Not all of our stores participate in Centra Go. It may be that your local store isn’t the delivery store for your area. Each Centra Go store has its own tailored range, so sometimes products are available in your local Centra store but not in the Centra Go store which delivers your Centra Go order. Not all items available in a Centra Go store will be made available to order on the Centra Go App for delivery.

Not all of our stores participate in Centra Go. It may be that your local store isn’t the delivery store for your area. Each Centra Go store has its own tailored range, so sometimes products are available in your local Centra store but not in the Centra Go store which delivers your Centra Go order. Not all items available in a Centra Go store will be made available to order on the Centra Go App for delivery.

No contract will exist between you and the local Centra Go store for a sale to you (or your authorised representative) of any product or service unless and until the goods are delivered to the satisfaction of your local Centra Go store. Your order is an offer to buy from your local Centra Go store and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you. At any time up to then we may decline to supply you with any products without giving any reason. All deliveries are at the sole discretion of your local Centra Go store and any order can be refused at its discretion. Payment will be processed by Snappy Shopper between the time of checkout and delivery. Payment is only acceptable by credit or debit cards and Google and Apple Pay.

Changes to Terms & Conditions: Musgrave and your local Centra Go store reserve the right to change the terms, conditions, and notices under which Centra Go services are offered at any time without notice. You are responsible for regularly reviewing these terms and conditions and any additional terms posted on this Site.

  1. Please be aware that we engage two third party providers to fulfil our Centra Go offering. Snappy Shopper (Snappy Shopper Ltd, a company incorporated in the UK with company number SC583375 and registered address 3rd Floor Dundee One, River Court, 5 West Victoria Dock Road, Dundee, Scotland, DD1 3JT, referred to in these Terms and Conditions as “Snappy Shopper”) are our platform provider who are providing the software for the Centra Go App. We also have a Delivery Partner as stated above.
  2. To fulfil our obligations under these Terms and Conditions it is necessary to provide these third party providers with some of your personal data such as your name, email, phone number and address and they will process that data for the purpose of fulfilling the Centra Go shopping, order and delivery process outlined in these Terms and Conditions.
  3. Any processing of your Personal Data will be strictly in accordance with the terms of our Privacy Policy. By placing an order via the Centra Go App you are agreeing to this Privacy Policy and to the processing of your data by the third parties detailed above.
  1. We may from time to time provide links to other sites (Linked Sites). The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites. Neither Musgrave nor your local Centra Go store accepts any liability in relation to the information or charges of Linked sites.
  2. You may receive information from time to time from Musgrave or your local Centra Go store, please see our privacy policy at Section 5.3 for further details. You can unsubscribe from this informational service at any stage.
  1. To unsubscribe from Centra Go emails and text messages, follow the unsubscribe instructions at the end of every email. To unsubscribe from Centra Go emails, click the “To Unsubscribe click here” link at the bottom of any email.

    Opting out of Centra Go will not unsubscribe you from other Centra communications, but only those related to Centra Go.

    There may be a delay of up to 24 hours in processing any unsubscribe request.

  1. To resubscribe to Centra Go emails and text messages simply log into your Centra Go account on the app and check the boxes for receiving email and text messages. Double check your email address and phone number are correct and update your details by clicking the Update Account button at the bottom of the page. It can take up to 4 days to begin receiving email or text messages from Centra Go again.

9. SuperScan Shopping Terms

The instructions for use of the SuperScan service as located in store at the point of pick-up of the SuperScan device and on our website form part of these SuperScan terms and conditions (together known as “the Terms and Conditions”). Customers availing of the SuperScan service will be deemed to have agreed to these terms and conditions. SuperValu may update these Terms and Conditions from time to time without prior notice. You are responsible for regularly reviewing these Terms and Conditions to note any updates. Should you see a change to these Terms and Conditions at any stage which you do not wish to accept, you should not continue to use the SuperScan service. If you continue to use the SuperScan service after the date on which the change comes into effect, your use of the service indicates your agreement to be bound by the new Terms and Conditions. All users must be over 18 years of age and resident in the Republic of Ireland.

  1.  The SuperScan service is only available to Real Rewards Card customers. See section 2.1.9 for details of how to register for a Real Rewards Card.

SuperValu collects information about you when you register with Real Rewards and when you use the Super Scan service. We use your information to (i) manage and improve the SuperScan service (ii) manage and improve Store efficiencies (iii) checking and verifying your identity (iv) prevention and/or detection of crime (v) monitoring your compliance with these Terms and Conditions and SuperValu’s rules generally and (vi) for the purposes of enabling SuperValu to select customers for further re-scanning and to monitor and oversee the scheme generally. By availing of the SuperScan service, you also agree that SuperValu may retain and process the results of any scanning or re-scanning exercise for the purposes as mentioned above. We are committed to protecting your privacy and security and any personal data we collect from you will be processed in accordance with our Privacy Policy.

  1. There may be instances when you have difficulty correctly scanning an item. You agree that you will notify the customer assistant at the SuperScan checkout (the “SuperScan Assistant”) of any such items when you come to pay for your shopping so that they can be correctly scanned and charged.

    SuperValu reserves the right with or without cause or reason to re-scan part or all of a customers’ shopping. You may be selected randomly for re-scanning by the SuperScan computer system. Customers are always required to pay the total amount displayed on the check-out till. Where re-scanning has occurred, customers are required to pay the total amount displayed on the check-out till after re-scanning has been completed.

  1. You agree to scan and pay for all items which you take into the SuperScan payment area. By collecting a scanner you agree that the SuperScan service is the method by which you will carry out all of your shopping during your visit to SuperValu.

  1. Due to legal or other restrictions the following items are excluded from SuperScan use: tobacco products, nicotine inhaling products, phone cards, lottery tickets, bin tags, vending machine purchases, or purchases of SuperValu Gift vouchers. Other products may be excluded at the discretion of SuperValu or by operation of law.

  1. Please note any deductions for promotions and coupons will register at the payment point before you pay the final bill. Total Savings displayed on the SuperScan hand held terminal are a guide saving and may differ from the actual saving deducted at the SuperScan payment area.

  1. SuperValu reserves the right to vary, suspend or terminate this service or amend these terms and conditions at any time for any technical or commercial reason. Our most current SuperScan Terms & Conditions will be available here at any time. SuperValu may also revoke your right to avail of the SuperScan service or take any other action which it deems appropriate where it considers that you may not comply or have not complied with these Terms and Conditions and the general rules of SuperValu and its relevant stores. You can cancel this agreement at any time, if you wish to do so, you must stop using the SuperScan service and inform the manager at your local participating store who will then ensure any of your personal data relating to your use of the SuperScan service is deleted.

  1. You can make a complaint at any time;

    1. by contacting the Helpdesk on 0818 220 088;
    2. in person in a participating store.
  1. All equipment provided by SuperValu for the purpose of the SuperScan service, including but not limited to the hand-held terminal (“HHT”), shall at all times remain the property of SuperValu and shall not be removed from the store by the customer. The customer will be held liable for all costs associated with any damage caused to the HHT due to the negligence or wilful actions of the Customer. Such costs may include repair and/or full replacement of the HHT.

  1. Not all of our stores are participating in the SuperScan scheme. The current list of stores where you will be able to use the SuperScan service is available on our website.